POLRI Learning Management System
Designing a Learning Management System that serves the entire National Police force, empowering users to access critical materials and event information through a website and mobile app, while enhancing their understanding and readiness.
OVERVIEW
Role & Responsibility
UI/UX Designer - User Research, Interaction Design, Visual design, Prototyping & Testing
Project Type
B2B / Government LMS (Enterprise-scale)
Timeline
April - June 2023
Platform
Mobile Apps
POLRI Learning Management System is designed to increase the efficiency of online learning, reduce instructor's tasks, provide an optimal learning experience for students, and help management make data-driven decisions, thus benefiting all members of the National Police.
ABOUT COMPANY
POLRI (Indonesian National Police) is the national law enforcement institution of Indonesia, responsible for maintaining public order, enforcing the law, and ensuring national security.
FINAL MOCKUP DESIGN
PROJECT GOALS
Building a Scalable, Data-Driven Learning Platform
How might we design a centralized and scalable LMS that enables POLRI members to access structured learning easily, reduces instructors’ administrative workload, and provides management with actionable learning insights?
COMPETITIVE ANALYSIS + THE GAP
Market Learnings & Opportunities for POLRI
To understand LMS best practices, a benchmark study was conducted using Udemy, Coursera, and Moodle, representing marketplace learning, academic learning, and institutional LMS models.
Opportunity/What could be improved
Combining modern UX with institutional control.
Developing role-based learning paths aligned with ranks and roles.
Leveraging learning data for strategic workforce development.
USER INTERVIEW
Analysis of User Interview Results
To gain a deeper understanding of user behavior within the market, and due to limited timeline and budget, in-depth interviews were conducted with key stakeholders from POLRI, representing three main user groups: police personnel, instructors/trainers, and management/administrators.
Key Insight: After collecting the survey results, I listed 3 key findings. Here's what was decided after discussing the survey results
Accessbility & Availability
POLRI personnel need flexible 24/7 access to learning across web and mobile devices due to geographical constraints and unpredictable operational schedules.
Administrative & Efficiency
Instructors and administrators need task automation to reduce repetitive work and focus on teaching quality and strategic planning, saving up to 50–60% of their time.
Visibility & Control
Management needs a centralized, real-time dashboard to monitor competencies, support data-driven planning, and respond quickly to training needs.
IDEATION
Collect Insight & Brainstorming
During an hour long "brainjam" session with the Product Manager. We identified three main focus areas to be implemented in this project.
Improving Learning Accessibility and Flexibility
Multi-device access, offline learning, and intuitive navigation enable learning anytime, anywhere.
Streamlining Training Efficiency Through Automation
Automation and reusable tools streamline course management, reduce repetitive tasks, and allow instructors and administrators to focus on delivering high-quality training.
Data-Driven Insights for Smarter Training
Real-time analytics and predictive tools give visibility into competencies and engagement, supporting informed decisions and personalized learning paths.